jiliokph Privacy Policy: How We Handle Your information
This Privacy Policy explains what information we collect when you access jiliokph, how we use it, and the choices you have over your own data. Availability of our services depends on local law and is open to you in eligible regions — your account details and activity data are handled under the terms set out here.
Account data protected
GrabPay, PESONet, Bank Transfer context handled securely
Your rights explained clearly
Contact us to review or correct records
POLICY SCOPE DETAIL
What This Policy Covers and How It Applies
When you open an account on jiliokph, we collect information you provide directly — your registration details, account credentials and the contact address you supply. We also collect activity data generated as you move between our sportsbook, live casino tables and slot lobby. Transaction records tied to payment methods you link to your account — including GrabPay, PESONet and Bank Transfer — are logged for account reconciliation and support purposes. We do not sell this information to third parties. Data collected through cookies and similar tools on our site is used to keep your session active, remember your preferences and help our team understand how sections of the site are used. We retain account records for as long as your account remains open and for a period after closure as required by applicable standards. If you have questions about a specific data point tied to your account, you can raise it through our support channel. This policy applies to access from the Philippines where local law permits, and we update it when our practices change — the current version is always shown on this page.
GrabPay
Transaction references linked to GrabPay payments on your account are stored for reconciliation. These records are accessible to you through your account transaction history and to our support team when you raise a query.
PESONet
PESONet transfer records are held as part of your account ledger. If you see a discrepancy, raise it with our support team and we will check the logged entry against the transaction reference you provide.
Bank Transfer
Bank Transfer details you submit are used only to process the transaction you initiated. We do not store full bank account numbers beyond what is required by the payment flow, and access to these records is restricted.
INSIDE AND OUTSIDE
Where This Policy Applies and What It Does Not Cover
This policy covers data we collect and process directly through jiliokph. It does not extend to third-party services that have their own separate terms. Understanding the boundary helps you know which questions to bring to us and which to direct elsewhere.
Account access
Login credentials, session data and account preferences are fully within this policy. We control how they are stored, who can access them internally and how long they are kept.
Transactions
Payment data processed through GrabPay, PESONet or Bank Transfer on our platform is covered here for the portion we handle. The payment provider's own data practices are governed by their separate policy.
Site content and cookies
Cookies and analytics data collected while you browse our lobby, sportsbook or live casino section fall within this policy. We describe what these collect and how to manage them in the cookie notice shown on your first visit.
Third-party services
Links to external sites, game studio content delivered through embedded frames and any third-party identity verification tools operate under their own policies. We cannot speak to those practices; direct questions there.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Over Your Own Data
You have real, actionable choices when it comes to the data we hold on your account. Reviewing what we store, correcting anything that is wrong and asking us questions are all straightforward steps. Log in to your account to see the details currently on file — your registered contact address, linked payment methods and transaction history are all visible there. If something is incorrect, you can update your contact details directly from the account settings page; for records you cannot edit yourself, contact our support team with the specific field and the correction you need. You can also ask us what data we hold about you that is not visible in your account view. We will respond through the channel you used to ask. If you decide to close your account, let us know through support and we will explain what happens to your records at that point.
Review your records
Log in and check your account dashboard. Transaction history, registered details and linked payment methods are shown there. This is the fastest way to see what we currently hold.
Correct account details
Update your contact address and display name from account settings. For fields locked to your registration, raise a correction request through our support channel with the specific change you need.
Raise a data question
If you want to know about data not visible in your account, message our support team directly. State clearly what information you are asking about and we will check and respond.
Request support on closure
If you want to close your account, contact support first. We will walk you through what happens to your stored records and transaction history after closure, consistent with this policy.
REACH OUR TEAM
How to Contact Us About This Privacy Policy
If this policy raises a question you cannot answer by checking your account, our support team is the right place to bring it. State the specific data point or concern and we will follow up through the same channel.
Live chat
Open the chat widget from any page on jiliokph. Describe your privacy question clearly — account data, a transaction record or a correction request — and our team will pick it up.
Email support
Send a written query to our support address shown in your account contact page. Email is the preferred route for data correction requests or questions that need a written record of our response.
Account help page
The help section inside your account covers common privacy and data questions with step-by-step instructions. Check there first — many correction and access steps can be completed without contacting support at all.
HOW WE HANDLE DATA
Our Data Handling Practices in Plain Terms
We keep this policy current and apply it consistently across every part of the account experience — from login through to transaction records. Here is a plain account of how we approach the key areas.
Cookies and session data
We use cookies to keep your session active and remember your lobby preferences. A cookie notice appears on your first visit so you know what is being set. You can manage cookie preferences from your browser settings at any time.
Account security
Access to your account data is protected by your login credentials. We do not share your login details with third parties. If you suspect unauthorised access, change your password immediately from account settings and contact support.
Data retention
We keep account and transaction records while your account is active and for a period after it closes, consistent with applicable standards. You can ask our support team about retention periods for a specific record type.
Policy updates
When we change this policy, the updated version replaces the previous one on this page. We do not notify by post; check this page after any account communication that references a policy change.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
These are the questions our account holders ask most often about how their data is handled on jiliokph. If your question is not here, bring it to our support team directly.
What personal information does jiliokph collect when I register?
We collect the details you enter at registration — your name, contact address and the credentials you set. We also log account activity as you use the sportsbook, casino and wallet sections. No additional information is collected without your input.
Are my GrabPay, PESONet or Bank Transfer details stored on jiliokph?
Transaction references are stored in your account ledger for reconciliation. We do not retain full payment credentials beyond what the transaction requires. The payment provider handles their own portion under their separate data policy.
Can I see all the data jiliokph holds about my account?
Your account dashboard shows transaction history, registered contact details and linked payment methods. For data not visible there, send a query to our support team and we will check what we hold and respond in writing.
How do I correct wrong information on my account?
Update editable fields directly from account settings after logging in. For fields tied to your original registration that you cannot change yourself, contact support with the specific correction — your registered name, address or contact details.
Does jiliokph share my data with third parties?
We do not sell your information. Data may pass to payment processors when you initiate a transaction — GrabPay, PESONet or Bank Transfer each receive only what their process requires. External game content delivered in the lobby operates under the studio's own terms.
How do I find out if this policy has been updated?
The current version of this policy is always shown on this page with the date it took effect. We do not send automatic notifications; check this page after any account communication that references a policy change.
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